Privacy Policy

Last updated: February 16, 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

  • Account information (name, email, company name)
  • Billing information (processed securely through Stripe)
  • Bot configuration and settings
  • Messages processed by your bots (stored encrypted)
  • Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraud

3. Data Storage and Security

We take data security seriously:

  • All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Bot tokens are encrypted before storage
  • We use Supabase (PostgreSQL) for secure data storage
  • Regular security audits and penetration testing
  • SOC 2 Type II certified infrastructure
  • Data backups performed daily with 30-day retention

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

  • With service providers who assist in our operations (e.g., Stripe for payments)
  • To comply with legal obligations or valid legal requests
  • To protect the rights, property, or safety of BotHero, our users, or others
  • In connection with a merger, sale, or acquisition (with notice to you)

5. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you use our service
  • Improve our service and user experience

You can control cookies through your browser settings. Disabling cookies may limit some features.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

BotHero is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance.

10. Contact Us

If you have questions about this privacy policy, please contact us: